Digital Photo Keychain
Frequently Asked Question
1 How do I get technical assistance with my product?
2 Where can I find the latest software?
3 What format of photos, music, and video are supported on your digital photo frames?
4 What types of memory cards are supported on your digital photo frames?
5 Are the digital photo frames compatible with MACs?
6 Are the digital photo key chains compatible with MACs?
7 What is the maximum picture size or resolution the frame will display?
8 The rechargeable battery on my key chain is not holding a full charge
9 Can I get a part replaced on my TAO product?
10 How can I move photos from my computer to my digital picture frame?
11 Why does my picture frame freeze during a slide show?
12 How do I find my pictures in the transfer software DPF Mate?
13 I see the error: Verify failed after write 65536 length data ad address B!
14 Nothing happens when I plug the keychain into my computer
15 How do I charge my keychain?
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#1 How do I get technical assistance with my product?
Technical assistance is available via email at customersupport@2techvisuals.co.uk or by calling 0207 978 6828
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#2 Where can I find the latest software?
Please visit our Download section on our website (www.taoelectronics.com/downloads.html) to access our most current software for our different products.
#3What format of photos, music, and video are supported on your digital photo frames?
Photos: RGB JPG, RGB JPEG files. Music: MP3 files Video: Motion JPEG files.
#4 What types of memory cards are supported on your digital photo frames?
Our digital photo frames support: SD, CF, CFII, MS, and CF cards. xD, MSpro, and MMC cards can be used with an appropriate memory card adapter.
#5 Are the digital photo frames compatible with MACs?
All of the 2007 and later model frames are MAC compatible.
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#6 Are the digital photo key chains compatible with MACs?
Yes, all key chains are compatible with MACs OS X 10.2 and above.
#7 What is the maximum picture size or resolution the frame will display?
The highest supported resolution is 12 megapixels. Photos should resize to the dimensions of the frame regardless of their actual size.
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#8 The rechargeable battery on my key chain is not holding a full charge.
Try charging the battery overnight (minimum 12 hours). If you are charging the battery over USB, please note that some laptops may stop powering the USB port when it enters Standby or Hibernation mode.
#9 Can I get a part replaced on my TAO product?
TAO has replacement parts for certain products. Please contact us to find out about availability and cost.
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#10 How can I move photos from my computer to my digital picture frame?
Please connect your frame to your computer using the supplied USB cable. The frames internal memory will appear on the computer when you open Windows Explorer or My Computer. Simply drag-and-drop or copy-and-paste the photos that you will like to enjoy in your frame into its internal memory.
#11 Why does my picture frame freeze during a slide show?
This is usually caused by a damaged or incompatible file on the frames memory or the memory card. If the slide show stops on a certain file consistently, try deleting that file. Be sure you have a backup copy before deleting any files! If this does not help, reformatting the frames memory or the memory card will often resolve the issue.
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#12 How do I find my pictures in the transfer software DPF Mate?
Procedure – Window Vista.
1. In DPFMate window, inside the browsing window (upper left-hand corner), click on the “+” in the following searching sequence:
2. + My Computer
3. + Local Disk, or “OS:C”. (It might be labelled differently in your computer.)
4. + Users - Scroll down the list, you should find “Computer name” ( such as your name, owner, guest, …)
5. + Computer name
6. + “Pictures”
7. Your photos, or folders containing your photos will appear inside Pictures folder.
8. The path is : My computer -> Local Disk (C:) -> Users -> “Computer name” ( Default) -> Pictures
9. If your photos are not found in the above sequence, they are saved in a different folder. See Note*
10. To transfer a photo into the key chain:
• Click on the picture, it should appear inside the “preview” window;
• Click “add” button; it will appear on “album” window;
• Click on “download” button.
• If you delete a photo, you need to click on “download” button to update the keychain.
11. If you use Kodak’s Easy Share, Adobe photo viewer album, Zoombrowser, Picasa, see below:
• Kodak Easy share – repeat searching path in the following sequence:
• My computer -> OS:C -> Users -> “Computer name” -> Pictures -> Kodak pictures; or
• My computer -> OS:C -> Users -> “All Users” -> “Application Data” -> “Kodak” -> “Kodak pictures”; or
• If photos are not located under above paths,
1. Open up Kodak Easy Share,
2. Right click on a photo -> select “Properties” Go to “Tools” -> “Preferences” -> “Transfer” ->
3. Write down the path listed under “Select the location on your hard disk where you want to copy transferred pictures”
4. Click on “Cancel” and exit Kodak Easy Share
5. Return to DPFMate, and follow searching procedure according to the written path to find your pictures
• Adobe image viewer
i. My computer -> OS:C -> Users -> “Computer name” -> “Pictures” -> “Adobe” -> digital camera pictures; or
ii. My computer -> OS:C -> Users -> “All Users” -> “Application Data” -> “Adobe” -> digital camera pictures
• Zoombrowser
• My computer -> OS:C -> Program Files\Canon\ZoomBrowser EX\Image Library One\My Images
• Picasa
• My computer -> OS:C -> Users -> “Computer Name” -> “Pictures” -> “Your Own Folder”
• If photos are not located under above path,
1. Open up Picasa,
2. Go to -> “Tools” -> “Options” -> “General” -> “Save imported pictures”
3. Press “Browse” and write down path to photo location
4. Press “Cancel” -> “Cancel” out of “Options” Window. Exit Picasa
5. Return to DPFMate, and follow searching procedure according to the written path to find your pictures
Note *
• Go to the Window desktop
• Select “Window Icon”
• Select “Pictures”
• Right click on “Your Picture folders”
• Select “Properties”.
• Select the “General”
• Write down the path next to Location:
• Go back to DPFMate, start the searching
Procedure – Window XP
1. In DPFMate window, inside the browsing window (upper left-hand corner), click on the “+” in the following searching sequence:
2. + My Computer.
3. + Local Disk (C:), or “C drive”. (It might be labeled differently in your computer.)
4. + “Documents and Settings”. Scroll down the list, you should find “Computer name” ( such as your name, owner, guest, …)
5. + “Computer name”
6. + “My Documents”. (Scroll down the list.)
7. + “My Pictures” (Scroll down the list.)
8. Your photos, or folders containing your photos will appear inside My Pictures folder.
9. The path is : My computer -> Local Disk (C:) -> Documents and Settings -> “Computer name” -> My Documents -> My pictures
10. If your photos are not found under the above sequence, they are saved in a different folder. See Note*
11. To transfer a photo into the key chain:
• Click on the picture, it should appear inside the “preview” window;
• Click “add” button; it will appear on “album” window;
• Click on “download” button.
• If you delete a photo, you need to click on “download” button to update the keychain.
12. If you use Kodak’s Easy Share, Adobe photo viewer album, Zoombrowser, Picasa, see below:
• Kodak Easy share – repeat searching path in the following sequence:
• My computer -> Local Disc (C:) -> Documents and Settings -> Computer name -> My Documents -> My pictures -> Kodak pictures, or
• My computer -> Local Disc (C:) -> “Documents and Settings” -> “All users” -> “ Application data” -> Kodak” -> “Kodak pictures”; or
• If photos are not located under above paths,
1. Open up Kodak Easy Share,
2. Right click on a photo -> select “Properties” Go to “Tools” -> “Preferences” -> “Transfer” ->
3. Write down the path listed under “Select the location on your hard disk where you want to copy transferred pictures”
4. Click on “Cancel” and exit Kodak Easy Share
5. Return to DPFMate, and follow searching procedure according to the written path to find your pictures
• Adobe image viewer
• My computer -> Local Disc (C:) -> Documents and Settings -> Computer name -> My Documents -> My pictures -> Adobe -> digital
camera pictures,
• Zoombrowser
• My computer -> Local Disc (C:) -> Program Files\Canon\ZoomBrowser EX\Image Library One\My Images
• Picasa
• My computer -> Local disc (C:) -> Document and Settings -> “Computer Name” -> “My Documents” -> “ MyPictures” -> “Picasa
Exports”
• If photos are not located under above path,
1. Open up Picasa,
2. Go to -> “Tools” -> “Options” -> “General” -> “Save imported pictures”
3. Press “Browse” and write down path to photo location
4. Press “Cancel” -> “Cancel” out of “Options” Window. Exit Picasa
5. Return to DPFMate, and follow searching procedure according to the written path to find your pictures
Note *
• In Window desktop
• Select “Start”
• Select “ My Pictures”
• Right click on “Your Picture folds”
• Select “Properties”.
• Select the “General”
• Write down the path next to Location:
#13. I see the error: Verify failed after write 65536 length data ad address B!
1. This is an indication that there is a USB communication problem between the key chain and computer.
2. Email your product SKU (back of the key chain), name, phone number, email address, mailing address to customersupport@2techvisuals.co.uk
#14 Nothing happens when I plug the keychain into my computer
1. If the connection is established, the key chain should display a blue screen with a text USB Connected.
a. If there is no such screen, find another USB cable and connect it with the computer again.
b. If the key chain appears black with the 2nd USB cable, it is an indication of USB hardware problem.
c. If you are still experiencing problems with your keychain, please contact us on 0207 978 6828 or email us at customersupport@2techvisuals.co.uk
2. If the key chain display the blue screen, and the compute has no response,
A. For Windows Vista user
i. Click on the Window icon ( lower left hand corner in your computer )
ii. Select Computers in the pop up menu.
iii. Double Click on CD Drive (x) DPFMate to launch the photo transfer software
B. For Windows XP user
i. Click on the Start button
ii. Click on the My Computer
iii. Double Click on DPFMate (x:)
#15 How do I charge my keychain?
1. When you connect the key chain with the computer with a USB cable, it automatically charges the key chain.
2. It takes about 30 minutes to fully charge the key chain.
3. You also can purchase a separate wall-plug AC adaptor to charge the key chain.
